Microsoft Dynamics 365 Sales
Sustainable optimization of customer-related processes with Microsoft Dynamics 365
My Challenges
Managing customer relationships is becoming increasingly complex: the speed of communication is increasing and there are more and more channels. Data maintenance with the existing CRM system or with Excel lists costs a lot of time without adding any real value. Integrated interaction between the marketing, sales and service departments is not possible.
I am looking for an implementation partner who has extensive project experience. Many CRM initiatives fail long before the actual implementation of the system because the goals remain unclear and there is no accompanying change management.
How I will be supported
The CRM solutions from Microsoft are the door opener for professional customer management. From prospects' inquiries to the sales process and customer service, I can flexibly map, comprehensively evaluate, and individually control all workflows. The integrated interaction of the individual departments ensures that all contact points are coordinated and customers and prospects are picked up at the right time with the appropriate content.
With experience from over 100 successful CRM implementations, COSMO CONSULT creates both the organizational and the technical prerequisites for project success.
Instead of intuitively prioritizing sales projects, your employees get detailed assessments of the individual sales opportunities. Preference is given to promising projects and the success rate increases. And with it, the mood. At the same time, the management of all essential documents becomes easier. Your employees work more efficiently and successfully – and this also applies to your sales projects.
My benefit
Using innovative Microsoft CRM solutions from the Dynamics 365 ecosystem and interacting with other applications from COSMO CONSULT frees up to focus on what's actually important: customers. The solutions help me improve information exchange, better align campaigns and sales activities, and offer a more customer-friendly service. Marketing activities are measurably more successful, sales closing rates increase and service processes are significantly more efficient. COSMO CONSULT offers in-depth implementation know-how and is a guarantor for successful CRM project.
The integration with the familiar Microsoft 365 Office solutions ensures a short training period, your employees enjoy working with the new software and your entire sales team is supported in the best possible way in their work.
COSMO CONSULT has extensive CRM project experience and offers individual implementation solutions. We take individual wishes into account during implementation and offer accompanying data quality checks and change management.
Gain various product insights
Sales opportunities Microsoft Teams
Optimize customer-related processes
- Integrated cross-departmental collaboration
- More efficient marketing, sales and service activities
- High forecast accuracy
More effectiveness in all customer processes
Implement CRM sustainably
- Agile introduction processes and accompanying change management
- Industry templates accelerate implementation and reduce costs
- Integration into the system landscape
Low overall costs with high user acceptance
Time for customers
- Automated data maintenance
- Better understanding of customer behavior
- High competitiveness
Higher customer satisfaction and sales
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