Microsoft Dynamics 365 Customer Service
Efficient service processes for greater customer satisfaction
My Challenges
Today's customer demands are higher than ever, not only for product and service quality but also for customer support. Is your company only available during regular business hours and only via email? That's not enough anymore. Good customer service today must be available across all channels, 24/7. Potential customers want to ask quick, spontaneous questions through chat, and in the case of complaints, they expect a rapid response.
A bad review can be written in an instant and may deter potential new customers. On the other hand, earning a good review takes significant effort. With outdated and often fragmented application landscapes, it’s difficult to meet today’s demands. To stay ahead of customer expectations, you need intelligent service processes.
Turn your customers into true fans.
How I will be supported
Imagine that your company relies on efficient customer service software. With a 360° view of all customers and details, you immediately know where the problem lies – and how to solve it as quickly as possible.
The system supports service-oriented communication across various channels, from the classic processing of support tickets on the phone or in the web portal, to chat with bot support on the phone or online. You now also have help on social media channels and can establish valuable customer relationships here.
It's good to react quickly to problems, but it's even better if problems are prevented before they arise. Artificial intelligence, which preemptively detects potential customer problems, helps with this. And from now on, you can use integrated analysis tools to evaluate service performance. For this, you get 5 stars from your customers and employees.
My benefit
With Microsoft Dynamics 365 Customer Service, you can create intelligent and efficient service processes. With minimal effort, you can support customers across multiple channels. The 360° view provides a quick overview of all necessary customer information, which is available across departments through integration with Microsoft Dynamics 365 CRM.
System-supported solutions offer additional security. As a result, service requests can be processed even faster, collaboration is simplified and service quality is increased. Higher customer loyalty and customer satisfaction also have an immediate positive effect on the company's success.
COSMO CONSULT assists your company with the successful implementation of the software solution and provides ongoing support. After all, we want you to be completely satisfied.
Gain various product insights
Damaged or Defective Products
Smooth service
- Short response times
- AI-supported solution proposals in the system
- Seamless collaboration between service and sales
Efficient service processes and high service quality
Understanding customers better
- 360° view of customers
- Discovering potential
- Development of new services
Significant increase in customer satisfaction
Offer personalized service
- Development of customer self-service offerings
- Round-the-clock service
- Tailor-made interaction with customers
Strengthening customer loyalty
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