Name: COSMO Spare Parts Portal | Solution for a digital spare parts business
Availability: InStock

My Challenges

Machines, plants, vehicles or electronic equipment often consist of countless individual and spare parts. Whenever it comes to details, the administrative burden for manufacturers or distributors especially large. Selling items is often not easy. Especially if this is associated with a high manual effort.

If there are product sheets, price lists, brochures or catalogs only in paper form, your customers have difficulty finding individual spare parts. This is especially true when different parts and variants are installed over time. Then the risk of accidentally catching the wrong part is quite high. This can even lead to a higher return rate and lower customer satisfaction.

Many companies lack a spare parts portal that allows customers to quickly and easily search and order. And even if there is one, it is often not connected to the central business applications. The expansion to the e-commerce platform is usually also not planned. It is often difficult to provide extensive product data online.

How I will be supported

COSMO Spare Parts Portal is a comprehensive consultancy offering that, in addition to the solution development and the process design, also the introduction and the support for your new spare parts portal. Our consultants support your team to develop a portal that matches your goals and requirements. COSMO e-commerce is the perfect basis for technological development and integration into central corporate applications, such as Microsoft Dynamics 365 Business Central.

A digital spare part portal supports customers to find and order suitable spare parts. For example, sophisticated search and filter functions or clear explosion drawings help. With an additional product information system, you can further optimize sales and management of the spare parts and thus reduce your transaction costs sustainably.

A spare part portal makes it easier for your customers to find the right items. For example, by being able to intuitively search and filter by product names, model numbers or certain categories. And when it gets complicated, interactive explosion drawings helpto identify and select associated spare parts. In addition, compatibility checks reduce the number of purchases. And because your portal also shows the availability of individual spare parts in real-time, they are also on the front in terms of customer service.

My benefit

Your customers can order spare parts quickly and easily via their spare parts portal. Thanks to interactive explosion drawings, they can also find the right parts in complicated constructions. An intelligent compatibility test ensures maximum safety: It is almost impossible to return ordered items. And because your spare parts portal displays the current availability in real time, your customers are well informed – and your employees have more time for other things. In addition, there is an order history that automatically documents already purchased spare parts – so, maximum overview for your customers and your service team.

With this impressive shopping experience, you can surprise your customers and reach a significantly higher satisfaction. And your service team suddenly has more time because your customers are in the spare parts portal themselves. The best conclusion is that your optimized e-commerce processes run almost automatically and are closely interlinked with central corporate applications. So increase your sales, lower your costs and improve your competitiveness.

Spare parts portals are ideal for commercial and industrial operations, including discrete production and project production.

Gain various product insights

Parts list overview of a product with matching exploded view and purchase function

Professional spare parts business

Digital administration and digital sale of spare parts
Integration in central enterprise applications
PIM systems support central product data

Efficient and stable business processes

Frictionless shopping experiences

Around the clock Availability
Secure ordering process through integrated access and access protection
Visual and text-based search, interactive explosion drawings

Outstanding customer experience and sustainable customer satisfaction

Ordering platform with self-services

Personalized prices and products
Online and Offline Order History
Templates for recurring orders

Higher customer loyalty through individual service

Features

Seamless integration in Microsoft Dynamics 365
Possible extensions to the e-commerce platform
Self Service Portal for precise orders
Interactive explosion drawings
Compatibility tests
Real-time assessment to determine availability
Advanced search function
Efficient large and mass orders

System Requirements

This app only supports the Premium Edition of Microsoft Dynamics 365 Business Central

Found what you were looking for?

Start your intelligent search now