Name: COSMO B2B Customer Portal | Customer Portal for B2B Business
Availability: InStock

My Challenges

Your customers always want to stay informed. For your team, this means staying in touch and taking up new requirements quickly and flexibly. This is certainly not a problem for individual customers. But with many business partners this becomes a real challenge.

Your customers also buy privately – such as Amazon, eBay & Co. No wonder that you can expect a similarly innovative shopping experience and a perfect customer service as well as personalized content in the business environment. For example, buyers are interested in delivery dates or the current order status. And if there are delays, you want to be proactively informed – quickly and directly.

When it comes to communication with your customers, this can be due to outdated technology and inadequate digitalization. Perhaps there is already a web shop, but there is no step to the e-commerce platform, the connection of central corporate applications and a modern customer portal.

How I will be supported

With the COSMO B2B Portal consulting offer, our consultants support your team to build a dedicated B2B customer portal that is oriented towards your corporate goals. The package includes solution and process consulting, implementation and support. Together with your team, we develop highly automated, industry-independent e-commerce processes and integrate your new customer portal into existing corporate applications – such as Microsoft Dynamics 365 Business Central.

The B2B customer portal is a central, user-friendly web application that

Website
Shop system
After Sales
Services (for example, spare parts business)
Knowledge base and
Customer service

interconnects. It can be easily integrated into existing systems and convinces with functions such as

Real-time data access
personalized dashboards
analytical tools; or
efficient ordering processes.

In contact with your customers you will find many valuable information: inter alia, which products are bought or which services are booked. Artificial intelligence supports you Optimizing your e-commerce processes continuously – for example by aligning your customer portal exactly with the needs of your customers and with personalized content points.

My benefit

With your B2B customer portal, you can beat two flies with one flap: Improving your customer service and your customers can reach you around the clock - both work more efficiently. And instead of standard information for all, create personalized e-commerce experiences that will bring your customers forward in a targeted manner. An increase in service that deepens your customer relationships and leads to faster sales successes. How to reduce simultaneously Your sales effort and save costs.

Together with central corporate applications, such as your ERP system, your new B2B customer portal forms a brilliant double: Throughout digitalized business processes are created that work smoothly and significantly relieve your team. In addition, processes and systems are freely scalable so that you can scale your process and system landscape.