Name: COSMA | Knowledge Management with AI
Availability: InStock

COSMA is the GDPR-compliant, intelligent knowledge manager in your company. The path from question to answer has never been so easy, because with this unique solution, your employees will have one point of contact for questions that arise in their day-to-day work.

With COSMA, you create a win-win-win situation: employees save time searching for information, knowledge carriers save time passing on information and expertise is retained before it leaves the company through emigration and retirement.

The chat-based application in the browser makes COSMA easily accessible for everyone and enables communication in natural language with context-rich answers.

Try COSMA for free

My Challenges

How quickly do you find answers to everyday questions? Do you have a central knowledge base, or is important information scattered across various platforms? In practice, employees often struggle to locate the data they need or identify the right person to contact for help. As a result, the same experts are repeatedly asked to answer the same questions. But there’s a better way.

How I will be supported

What if your experts had the support of an intelligent knowledge management tool? COSMA aggregates and stores information in your organization and makes it easily available to your team via chat.

The privacy-compliant knowledge management tool answers all inquiries by using existing data or linking relevant sources. Only if no suitable information is available are experts involved. Their answers then expand the knowledge base, which is thus continuously growing. In the end, everyone benefits: your team from quick answers and your experts from more freedom.

My benefit

COSMA is a living knowledge base that grows automatically and is always up to date. Your team will love how easy it is to share and use knowledge. Asking and answering questions via chat is simple and intuitive. Thanks to artificial intelligence, COSMA provides the right answers immediately. This means that your experts only have to clarify questions once. At the same time, your team will work more efficiently thanks to the fast answers.

Gain various product insights

COSMA Process View

Streamlined Knowledge Flow

Answer to all questions - when and where you want
COSMA searches all connected sources
Knowledge base that is constantly being supplemented

Employees get answers immediately, experts are relieved

Knowledge transfer through AI

Users ask questions in natural language
COSMA understands all questions and provides precise answers
If information is missing, experts are contacted

All internal company information is stored in one place

Privacy-compliant AI tool

Purpose-built for business
Complies with the General Data Protection Regulation (GDPR)
No storage of data in external systems

Your data is protected and under control

Features

You store your knowledge in the form of questions and answers
Your team can use existing company knowledge across the organization
COSMA understands questions asked in natural language and assigns them to appropriate answers
You will work in parallel with different sources of knowledge
You can store knowledge as needed and make it available to the enterprise
Your team can easily use COSMA via web browser

Use Cases

Questions in day-to-day work

Long and short questions need to be answered quickly and come up again and again.

Onboarding

New employees experience the best onboarding they have ever had with a reliable source of knowledge.

Legal

Questions about company guidelines and legal requirements are easy to access and apply with COSMA.

Take the pressure off your IT support ticket volume for common problems.

Learning

COSMA acts as a tutor by providing training content in a simple and intuitive way.

Product consulting

Advice on your products and services from an expert - COSMA.

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