Digital Commerce
Your path to innovative sales processes and enthusiastic customers
- Your challenge
- Disorganised data, lack of automation and siloed systems often make the modern shopping experience slower than it should be. This is a drain on time, resources and, ultimately, customer satisfaction.
- Our plan
- Create a seamless shopping experience - online and offline. Optimize your processes step by step, reduce your costs and ensure that your customers enjoy their shopping experience.
- Solution approaches
- Through our holistic consulting, we increase the efficiency of your platforms, improve user-friendliness and support you with innovative business ideas such as extended after-sales strategies.
The future of shopping starts with you
Digital commerce is about much more than just “selling online”: It takes a well thought-out process that redefines the entire customer journey. We offer you a one-stop shop – covering everything from initial customer contact to smooth payment processing.
Are you faced with the challenge of acquiring high-quality data, controlling sales costs and at the same time meeting the rising expectations of your customers? We can help: With intelligent automation and a clear focus on what modern shoppers really want.
The key is integrated systems that give you a competitive edge and open doors to more sales. With our industry expertise, we work with you to develop a shopping experience that impresses customers – one that is efficient, seamless and ready for the future.
Your partner for every phase of the customer journey
From initial interest to long-term loyalty - we deliver effective ideas that create real added value throughout the entire customer journey. Targeted touchpoints provide orientation, build trust and inspire your customers.
Phase 1 - Awareness
Awareness is the first step in reaching potential customers. We work with you to develop strategies for digital marketing such as ads, search engine advertising and referral management. Our intelligent tools, ensure that your brand is precisely positioned to reach the right audience and gain maximum exposure.
The first step: Your free consultation
The top benefits at a glance
Sales growth
Greater visibility enables you to reach new customer groups and tap into new markets Around the world, around the clock.
Scalability
From getting started with the self-service quick-start package to handling complex international projects, you will be ready for the future.
Increased customer loyalty
Whether in person, online or self-service via the customer portal, you can communicate with your customers through the channels that work best for you.
Customer experiences that speak for themselves
“We have grown by 15 percent in the last seven years – without increasing the number of employees. We owe this continuous increase in productivity to Dynamics 365 and COSMO CONSULT.”,
Olaf Schneider, Managing Director, Hans-Joachim Schneider GmbH
“Using the cloud is ideal for our business with its seasonal peaks. We can scale up without much preparation and don't need to stockpile capacity. Reliability and the flexible integration of other systems are other important reasons to use the cloud.”,
Sven Rosemann, CTO, Flaconi GmbH
VELO DE VILLE solved the problem of the many customer inquiries with the Dealer Portal: “Today, dealers can find out the current status of their orders themselves via customer self service. This takes a burden off the sales team. Shortly after its introduction, the number of requests for information fell by up to 40 percent”,
Alain Thiemann, Managing Director, VELO DE VILLE
Features
- Seamless system integration - processes are optimized no discontinuity
- Automation - less manual work, more efficiency
- Data-driven approaches - better decisions and customer interactions
- Omni-channel experience - coherent customer journey across all channels
- Competitive advantage - more sales through innovative business models
Our “End-to-End"-Solution
Frontend
- Headless
- Customer-oriented
- POS
- Payment
Commerce
- Marketing
- Content Management (CMS)
- E-Commerce (B2B, B2C, D2C)
- Marketplace integration
Product data
- PIM (Product information management)
- Digital Asset Portal
- Supplier/dealer portals
Backend
- Microsoft Dynamics 365
- Modern Workplace
- Data & Analytics
FAQ
Is it easy to get started with Commerce2Go?
Yes, you can easily get started with our standard Commerce2Go module and build on it with further optimizations and expansions.
Apps and connections for Digital Commerce
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