Customer Strategy Management

#strategie

This is what going digital is all about

Digital transformation is not just about technology; it is also about changing corporate culture, strategy, and business models. Everything becomes more focused on the needs, expectations, and goals of your customers.

Imagine if the people in your organization could do more, more flexibly, and more enjoyably thanks to digital processes, and if the high level of automation not only saved you time, but also meant that you could finally do something about the skills shortage.

What if you were one of the first to amaze your customers with new digital services? We have developed customer strategy management to help you do just that.

What is Customer Strategy Management?

Customer Strategy Management means aligning your business more closely with your customers' needs, expectations, and goals - and winning them over with better products and services. We work with you to implement this new customer focus through digital transformation.

Your business is the focus of holistic Customer Stratetgy Management. Your team will develop new ideas and approaches to ensure you reap the long-term benefits of digital transformation. Digital business models are created that improve your competitiveness and ensure more growth.

Why your company needs a sustainable Customer Strategy Management

Digital transformation is not a temporary project that can be set up quickly and implemented even faster. Rather, digital transformation is something that needs to be done for the long term. Like the drive to continually increase productivity. Or the passion with which you continually improve the quality of your products. Because digital transformation touches every aspect of your business-almost simultaneously-it can be exhausting. But what you get out of it will make you forget all the hardships along the way.

Agility

Efficient processes create space and time for agility and innovation in your team.

Innovation

Your company will find it easier to develop and implement new business models.

Target direction

You can better identify your customers and better position your products in the marketplace.

Satisfaction

At the heart of the projects are your employees, who are not simply involved but fully engaged, bringing their expertise and insights to drive success.

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How to develop a digitalization strategy with Customer Strategy Management

Digital transformation can be complex due to the interconnected nature of systems. What if there was a strategy to help your company navigate these challenges effectively? Imagine a model that integrates all strategic areas, enabling you to prioritize customer needs. By iterating through phases and refining your approach, you can continuously adapt to market dynamics. Our customer strategy management consultants are here to support you through this digital journey, leveraging their experience, expertise, and passion for digital transformation.

You work out your strengths and set priorities in six phases

What is your status quo?

Only those who know their own situation can set concrete and achievable goals. That's why we take you on a journey to your status quo in terms of corporate strategy, corporate culture and technology. Supported by proven methods and tools, you will gain a holistic view of your company and discover exactly where you stand. An important instrument here is our free digitalization check, which you can use to determine your level of digital maturity.

What digital potential and development opportunities does your company have?

There are no off-the-shelf solutions for a digitalization strategy. The specific requirements of your company and your market environment set the framework. The second step therefore focuses on your development opportunities and the individual potential of digitalization for your company. This involves the following points, among others - Formulating a common vision for your company - Optimizing your organizational structure and establishing agile working methods - Improving internal data management with the help of workshops - Developing innovative business models and systems

Which potential and development opportunities have priority?

By defining the priorities together, we determine the strategic direction of your company for the coming years. The specific order depends on many factors such as - your individual situation - the logic and chronology of relevant contexts of the digital transformation - the degree of maturity of the various dimensions and the resulting pressure to act.

How we develop a digitalization strategy together

The prioritized potentials and development opportunities are an optimal basis for creating your individual roadmap for the digital transformation of your company. We develop this roadmap step by step in exciting workshops. In areas such as strategy and culture, we rely on our experienced experts. The roadmap allows you to keep an eye on your transformation process at all times. You can plan for the long term with your team, share progress and celebrate joint successes.

How to keep an eye on your roadmap

Digital change is a long journey. You need to keep checking in with yourself to see where you currently stand, what you have already achieved and what the next steps are. Regular meetings ensure self-reflection and keep your roadmap up to date and relevant. Your Customer Strategy Manager works closely with you and supports you, for example, in selecting suitable Microsoft technologies. He or she is also the interface to our international network of experts.

How to continuously optimize your digital processes

Digital transformation requires continuous impetus for change and therefore has no end date. This means that step six is the starting signal for step one.

Discover how going digital can bring you closer to your customers

Imagine if every aspect of your business, from processes to mindset, revolved around one goal: pleasing your customers. Every change in processes, every product update, and all marketing communications centered on a single question: How can we ensure the success of our target customers? Your sales team becomes intimately acquainted with customers, while your service team crafts innovative plans and ideas. Through unwavering customer focus, you gain insights into trends and industry shifts ahead of competitors, enabling targeted responses. This is what you have been aiming at all along, right?

Digital transformation facilitates customer-centricity, yet digital processes alone are not sufficient. Achieving this vision requires the right team mindset. Our customer strategy management empowers you to rethink your organization, strategy, and corporate culture for this success.

Success in going digital

If you don't know exactly where you stand and simply need ideas and impressions, the digitization check is a good tool.
Lorenz Linner, Managing Director at Linner GmbH Werkzeugfabrik
We were looking for a solution that offered more speed and room for process optimisation. At the latest when it became clear that our constantly growing volume of documents would endanger the stability of the system in the long term, it was high time for a change.
Jannis Friedag, Head of Finance by sofatutor
We chose COSMO CONSULT as a result of a thorough evaluation and we made the right choice, we have had a very positive experience and we are still satisfied with our cooperation. We particularly appreciate the responsiveness of the well prepared team, whether we are approaching them with a quick request or preparing a new development, our impressions in this respect are absolutely positive. We have several developments underway and many more ideas to implement. In the long term, we will continue to rely on Dynamics 365 Business Central, we are convinced that the system will provide us with all the support we need to achieve our strategic goals, and we will continue to rely on COSMO CONSULT in the future.
Sándor Serdült, Managing Director of Layher Ltd.
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We notice every day how we benefit from the improvements. Apart from that, it's just fun to work with the system - and that's very important.
Ingrid Bauschinger, ERP project manager at Dr. Eckel Animal Nutrition GmbH & Co. KG.